Level 2 Customer Service Assessment - 4739 Words

Assessment You should use this file to complete your Assessment. * The first thing you need to do is save a copy of this document, either onto your computer or a disk * Then work through your Assessment, remembering to save your work regularly * When you’ve finished, print out a copy to keep for reference Please note that this Assessment document has 12 pages and is made up of 5 Sections. ------------------------------------------------- Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.†¦show more content†¦Staff are trained to understand the company’s culture and all services offered so they fully understand their role. | Public organisation | Satisfaction is a primary factor in this sector, but not as concerned with excellence in customer service as the commercial sector. Rather than selling products to make profit they offer services to the community. The quality of and access to an organisation is usually guided by working to customer service charters. Making sure the services offered are satisfactory and beneficial to the community at the right price must be balanced. | Third sector organisation | Often do not have fully trained staff (as many are volunteers) when it comes to customer service skills so sometimes may be a lack of soft skills when it comes to communication an d customer service to service users. More attention is paid to the emphasis on care and support to people. Third sector customer service approach is making sure a good quality service is provided in a helpful, friendly and efficient way | 3. In relation to your current organisation (or one that you are familiar with), outline the role that customer service plays in this organisation and its industry as a whole. Organisation - Tesco Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ toShow MoreRelatedStephanie Beck Address Customer Needs Essay example1647 Words   |  7 Pagesï » ¿ASSESSMENT: BSBCUS402B – Address Customer Needs Assessment activity 1 1. What procedures could be implemented in a workplace to identify and analyse customer needs, wants and expectations? To identify customer needs, you should first determine who your potential customers are help you develop a more detailed picture of them and understand how to target them. Your workplace could implement a system where all existing customers are either sent out a survey or given a phone call to determine how satisfiedRead MoreIS3110 U7L1 Essay1064 Words   |  5 PagesPerforma BIA assessment and fill in the following chart: Business Function Or Process Business Impact Factor Recovery Time Objective IT Systems/Apps Infrastructure Impacts Internal and external voice communications with customers in real-time Level 3 Less than 24 hours Systems/App Domain Internal and external e-mail communications with customers via store and forward messaging Level 1 Less than 5 hours Systems/App Domain DNS – for internal and external IP communications Level 2 Less than 24Read MoreIlm M3.18943 Words   |  4 PagesILM LEVEL 3 DIPLOMA IN LEADERSHIP AND MANAGEMENT ILM/L3DipLM/0308 Introducing the qualification The ILM Level 3 Diploma in Leadership and Management has been specially designed for first line managers looking to develop a wide range of management and leadership skills suitable for their role. 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Managers, who provide quality service will increase the level of satisfaction to the customers. Businesses aim to provide the highest level of quality service and products to their customers. In this paper the student will compare and contrast two organizations, one in global market and one in the domestic market. The use of qualityRead MoreEssay on IT Risk Management 1694 Words   |  7 PagesIntroduction This project will conduct a thorough analysis of such information services desired by customers to design a Web-based system to provide such services and implement the proposed Customer Relationship Management (CRM) web-based solution. †¢ Description of the methodology, new processes, and IT tools and how each of them is used to satisfy the business need. Methodology †¢ Research and identify competitors, management and technology companies that are facing similar problems. †¢ Gather

Technological Advancements for Mabuhay Airlines - 706 Words

Mabuhay Airlines (MAL) is a small airline company providing direct flight from Manila, Philippines to all points of the country. Serving the nation for more than two decades, MAL has become one of the most respected airlines with new and modern fleet of aircraft and a route network that serves 29 domestic points. MAL offers a wide arrays of online services such as view Flight Schedule, Book a Flight, Manage Booking, express service (extrack) that track and trace your cargo online and find out what types of cargo we carry for you. Another service that MAL offers is the Charter Services, which is an excellent choice for special events, group tours, corporate and incentive travel or any occasions as we can offer a flexible schedule that fits your requirements and can fly you direct to your destination. With continuous advancement in technology resulting to highly mobile and dynamic computing environment it has changed the trend on how people incorporate internet with their daily businesses, with this, MAL began merging into electronic commerce with the introduction of its Online Booking service that accepts ticket purchases and credit card payments for all flights. A new improved website was also launched to serve the customers needs more quickly and efficiently. However, to assure secure communication over the internet it necessitates modification and configuration of the existing network. Prevention System To strengthen the existing network security and cope up with the

The Effect of Gasoline Fumes on Plants free essay sample

The Effect of Gasoline Fumes on plants Introduction: This science fair project was conducted to study the effect of gasoline fumes on plants. The testing was done by placing plants beside a gasoline-filled container for different periods of time and temperatures. Hypothesis: Gasoline fumes cause plants to die the longer the exposure to the fumes, the quicker the plants will die. Our second hypothesis is that exposure to fumes, at higher environmental temperatures, will result in quicker death. Gasoline is obtained from petroleum in oil refineries, and used as fuel in combustion engines. It is made of over 250 types of hydrocarbons. Aromatic hydrocarbons like toluene and benzene are used to increase the octane rating of gasoline. Other additives are also added to improve engine performance and reduce the emission of harmful gasses formed as byproducts of the combustion process. Some hydrocarbons found in gasoline like benzene are carcinogenic. These hydrocarbons escape into the air around us while we are refilling petrol at a gas station. We will write a custom essay sample on The Effect of Gasoline Fumes on Plants or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page They also leak from our petrol tanks and the engine exhaust. About 30% to 50% of the hydrocarbons emitted into our atmosphere are released from vehicles. The formation of ozone occurs when hydrocarbons react with nitrogen oxides or carbon monoxides in the presence of heat and sunlight. The ozone layer protects our planet from ultraviolet rays. However, the ozone found at ground level causes respiratory problems. It also damages plants, reduces farm yields and affects plant health. Materials: The materials required for this science fair project: 4 potted plants of the same size 4 transparent aquariums 4 ceramic bowls 1 liter of gasoline a thermometer 1 black marker pen Procedure 1. For this science fair project, the independent variable is the environmental temperature and the length of exposure time. The dependent variable is the color of the leaves and the survivability of the plants. This is determined by observing the plants for 8 days. The constants (control variables) are the size of the bowls containing the gasoline, the type and am ount of gasoline used and the size of the aquariums. 2. Four potted plants are required for this experiment. They should be kept in a well lit, cool and airy spot in your garden or balcony for several weeks, allowing the plants to adjust and acclimatize to the surrounding environment. The pots are labeled A to D using the marker pen. Gasoline is poured into the 4 ceramic bowls and placed beside the plants. The 4 aquariums are inverted and used to cover the potted plants and bowls. 3. The 4 plants will be tested under the following conditions : a. Pot A – covered with the aquarium and placed at room temperature (24 Â °C) for 3 hours every day b. Pot B – covered with the aquarium and placed at room temperature (24 Â °C) for 6 hours every day . Pot C – covered with the aquarium and placed in the hot sun (34 Â °C) for 3 hours every day d. Pot D – covered with the aquarium and placed in hot sun (34 Â °C) for 6 hours every day 4. After procedure 3 is completed, the aquariums and gasoline bowls are removed and the plants returned to their original environments until the next day. 5. The condition of the plants is checked every day and the observations are recorded in the table given below. Observation It was observed that the plants that were exposed to gasoline fumes for longer periods of time, and at higher temperatures died more quickly. Condition Condition of the Plants Day 1Day 2Day 3Day 4Day 5Day 6Day 7Day 8 3 hours, 24Â °CYYYYOOOX 6 hours, 24Â °CYYOOOXXX 3 hours, 34Â °CYYOOOXXX 6 hours, 34Â °CYOOXXXXX Y Potted plant in good condition, O – leaf turning yellow, X – plant is dead (brown and shriveled) Conclusion: The hypothesis those longer periods of exposure to gasoline fumes, at higher temperatures will result in quicker death of plants. Gasoline contains aromatic hydrocarbons like benzene that are carcinogenic and harmful to living organisms. Therefore, the occurrences of gasoline leaks are a big threat to public health and the environment. Gasoline is also extremely volatile and will evaporate more quickly at higher temperatures. Many safety factors must be taken into consideration to prevent leakage when designing and building gasoline storage tanks and transportation piping. References Gasoline http://en. wikipedia. org/wiki/Gasoline Environmental effects of ethanol and gasoline http://www. sentex. net/~crfa/ethaenv1. html Avoid evaporating gas http://planetgreen. discovery. com/tech-transport/avoid-evaporating-gas-shade. html

The All Inclusive Guide to Surviving the Zombie Apocalypse free essay sample

When asked what people fear the most in a national survey, the number one answer was public speaking. I call hogwash. The threat of zombie apocalypse should be the instant answer. I don’t know about other people but I‘ve seen the movies. Humans are one failed attempt at curing cancer away from losing our heads, because zombies eat brains. Nothing in this world should be scarier than facing that prospect. In these dark times of fear and uncertainty, it is always handy to know what to do. As with any other state emergency, the zombie apocalypse is no different; humans must stick to their â€Å"how to† and survive. Obviously, the first (and best) course of action is to prevent the problem altogether. That means no catching rage viruses from monkeys, no messing with human genetics in order to create â€Å"super† soldiers, no attempting to cure cancer by infecting people with viruses that kill cancer and certainly, no contracting of hyper-rabies. We will write a custom essay sample on The All Inclusive Guide to Surviving the Zombie Apocalypse or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page They say an ounce of prevention is worth a pound of cure. That’s what we’re working with here folks. Keep zombies from happening, and we won’t need to deal with the problem. Assuming the worst has come to worst you’re now under the threat of brain eating, let us move on to the action plan. Keep a clear head and remember the plan. Nothing spells a quick death faster than panics favorite prey: logic. Always be aware of Clements 2 where the closest weapon shop is. For some it will be their homes. However, many won’t have been so prepared. So grab your car find the nearest gun shop, break in, and take as many weapons and as much ammo as you can safely carry to your car. Then, with all your newfound armaments find the closest grocery store and load up on as much food as you can now fit into your vehicle. Now it’s on to phase two. Unless you are unfortunate enough to be at ground zero when the news hits of the zombie apocalypse, you’ll have access to uninfected people. Once you have completed the above steps it is time to find the people you want to ride out the storm with. Find and form a group of uninfected humans. The leader of the group should be the most knowledgeable on zombie fighting procedure. Then, work together to gather arms, munitions, and food. After this key step is complete, it will be time for phase three. The next, but final and most paramount step is to find a safehouse. This is the place where the group will stay until zombieland is closed. Make it safe and secure, preferably isolated from the zombies; either on an island or a mountain. It’s here that the ground rules must laid out for the rest of oblivion. 1: Always have a lookout. 2: Never go out alone. Don’t trust anyone outside of the group. : When outside, kill zombies and anyone not down with the zombie killing plan. 5: Stay safe follow the rules and live While some people may not believe that the zombie apocalypse is an inevitability. It is however, always prudent to have a plan rather than try and improvise or adapt to a new situation. Thankfully, with this action plan as a guide you have the know-how needed to survive. The zombies will starve to death and you can finally hook Clements 3 up with that woman from 3b and start repopulating the earth. Rejoice and celebrate a zombie free world. Well done.